Terms & Conditions
By placing any order with R&PM Feasby @justburn.co.uk you are agreeing to accept the following terms and conditions.
PRICES, DELIVERY CHARGES AND PROMOTIONS
Prices are correct at the time of publication.
All prices are shown in GBP British Pound Sterling.
All retail prices include VAT.
R&PM Feasby @justburn.co.uk reserves the right to change any prices at any given time.
The minimum order value for free delivery locally is £50.
Delivery charges will apply to orders outside the free delivery zone. These will vary depending on quantity and location, please check directly with us prior to placing your order if you are unsure.
Promotional terms only apply in the period stated for the promotion and may be subject to availability whilst stocks R&PM Feasby @justburn.co.uk may change the terms of any promotions or withdraw them at any time without prior notice.
R&PM Feasby @justburn.co.uk reserves the right to offer different promotions to different customers at our discretion.
Offers and discounts may only be redeemed at the time of purchase. They cannot be redeemed respectively post purchase.
PAYMENT
Goods remain the property of R&PM Feasby @justburn.co.uk until paid for in full.
All credit, debit card payments will be taken through our online payment provider. Your financial details are not shared directly with us.
If you wish to make a payment by personal cheque, please make cheques payable to ‘R&PM Feasby’
R&PM Feasby @justburn.co.uk reserves the right to hold delivery until funds have cleared into our bank account.
If you are wishing to pay for any products or services with a value greater than £500 using a credit card, please advise us of this at the time of quoting or ordering. We reserve the right to refuse certain types of credit cards as a methods of payment. Orders must be paid for using a secure online link or online via our websites. We reserve the right to request this
DELIVERY – FREE DELIVERY AREA
Your delivery will usually be made on the day agreed when you submit your order. Whilst we make every effort to deliver your order in the agreed time we will not be liable if we fail to do so in part or in full due to circumstances outside our control. If we fail to deliver we will contact you as soon as we are able to reschedule your delivery.
You must provide a suitable daytime contact number at time of placing your order. Failure to do so may result in a delay to your delivery or delivery instructions not being fulfilled.
Delivery will be made to the delivery address that you selected when you placed the order and will usually take place between the hours of 8am to 6pm.
Delivery by R&PM Feasby @justburn.co.uk will be conditional upon the access being free from obstructions and good roads available to the place of delivery.
Delivery of items will be to a suitable point on your property. While we endeavour to meet your delivery expectations, any movement of the goods on your property is at the driver’s discretion.
Please let us know in advance if your property has difficult access, or issues that may prevent us from safely delivering your order, as a failed delivery will result in a charge for re-delivery.
Deliveries will not be made where the ground conditions are uneven, not suitable to unload or likely to cause damage to the vehicle or property in the vicinity.
Stacking will incur a surcharge per bag unless otherwise agreed at time of ordering. Stacking is at the discretion of the driver and assuming the bag is able to be manoeuvred easily to the place of stacking.
Delivery to point i.e. the decanting or and carrying of logs to another point on the property will also incur a surcharge of between £10 and £30 per bag depending on the time required. R&PM Feasby @justburn.co.uk does not accept any responsibility for goods which are lost or stolen after they have been delivered to the agreed location or address.
R&PM Feasby @justburn.co.uk will not accept any liability for damage to property caused during delivery.
COMPLAINTS PROCEDURE
If in the unlikely event you are unhappy with the quality of our products or service you have received, please email us via mfeasby@icloud.com with detail of your issue, some photos if available and your order number. We will respond within 5 working days and try to resolve the situation. In most cases with a visit at a prearranged time to look at the product and agree a practical and fair resolution.
RETURNS, REFUNDS & AMENDMENTS
Customers have the right to cancel their order at any time before the goods are despatched or within 14 days of receiving the goods. The refund provided will exclude the cost of delivery and cost of returning the goods to us using either a courier, pallet service or collection by one of our own vehicles.
We reserve the right to charge up to a 20% restocking fee depending on circumstances.
All goods must be returned undamaged, in their original packaging and in a suitable condition for resale.
This does not affect your statutory rights as a customer.
Customers are required to return the goods at their own expense. Alternatively R&PM Feasby @justburn.co.uk can offer a collection service for which the cost of return transport will be quoted on request.
Damaged, Lost, Faulty, or Incorrect Items
If your order has been lost or damaged in transit, has arrived faulty, or is not what you ordered, please contact us straight away by email at mfeasby@icloud.com or by phone on 07718273892. will advise you on the next steps and ensure the matter is resolved swiftly.
If a fault develops after purchase, please have your Order ID or Invoice Number to hand when contacting us, so we can recommend the most suitable solution.
General Returns
To be eligible for a refund, items must be returned:
For your peace of mind, we recommend using a reputable courier with a tracked and insured service. Be sure to include a copy of your receipt and a short note outlining the reason for your return. Our returns address is
R&PM Feasby Westfield Farm Patrick Brompton Bedale North Yorkshire DL8 1PP
Once received and inspected, refunds are processed within 3–5 working days back to the original payment method. Please allow additional time for your bank or payment provider to clear the funds.
Kindly note: original postage costs are non-refundable.
If you return or cancel your order R&PM Feasby @justburn.co.uk will process the refund within 14 days of the goods being returned.
If you would like to cancel your order please email mfeasby@icloud.com or write to us at the address provided on our contact page before goods are despatched.
Orders can be amended by request before the goods are despatched. This is usually 2 to 4 days before delivery.
FORCE MAJEURE
Neither party shall be liable for any default due to any act of God, war, strikes, lock outs, accidents, fire, breakdown of plant, machinery or shortage of raw materials from a natural source of supply R&PM Feasby @justburn.co.uk shall be entitled to delay or cancel delivery or reduce the amount delivered if it is prevented from or hindered in or delayed in manufacturing, obtaining or delivering products by normal routes or means of delivery through circumstances beyond its control.
MISCELLANEOUS
It is possible to collect orders from our yard – please use the click and collect option at checkout.
All products are supplied subject to availability.
Where any products are not available ‘from stock’ their lead time will be shown in the respective product description. The delivery timescale shown in the product description overrides the ‘choose an available delivery date’ function at checkout.
Where goods are ordered to an agreed delivery timescale, we reserve the right to request payment in full if delivery is postponed by more than 2 weeks at the request of the customer.
Standard logs (unless specified) are supplied to an average length of 22.5cm or 9 inches. The width of the log may vary and tolerances must be allowed for pieces as small as 5cm or 2 inches and as large as 15cm or 6 inches.
Moisture content is calculated as an average of multiple readings from a representative sample.
Pictures are for illustrative purposes only. Colours may vary slightly from those illustrated.
Packaging may vary from that shown.
Orders received for goods which are to be used in smoke control areas are the responsibility of the customer understanding and complying with the Clean Air Act.
Wood is a natural product so may vary in colour, shape and size.
No warranty is either given or implied on any timber product as it is a natural product and will react differently depending on usage and storage conditions.
Full cleared payment is required before delivery will be arranged to take place.
R&PM Feasby @justburn.co.uk retains the right to accept orders and payment if stocks have temporarily expired, fulfilling the order upon stock replenishment. If an item is out of stock the customer will be contacted as to when it is expected to be back in stock and if the waiting time is viewed to be too long by either party a full refund will be given.
We may contact you from time to time with offers and other useful ordering or delivery information. This communication will be occasional i.e. typically less than twice per month, and include an ‘unsubscribe’ option if you do not wish to continue receive it.
These terms and conditions are subject to change at any time without prior notice being given.
If you wish to be removed from this promotional activity please notify us by email and we will remove you at the earliest convenience.
How & where to complain
If you are not satisfied with any aspect of our service or products you can tell us in the following ways:
In person – call into our office at Westfield Farm Patrick Brompton Bedale North Yorkshire DL8 1PP We are open from 8am to 5pm Monday to Friday and 9am to 12pm Saturdays
In writing – write to us Address listed above
By telephone – call us on 07718273892 during our office hours.
By email – using the email address mfeasby@icloud.com